Privacy policy

Last updated: July 8, 2026

1. Introduction

At Nono by Vivi , we attach great importance to the protection of your personal data and the respect of your privacy.

This Privacy Policy explains what personal data we collect, how we use it, with whom it may be shared, and what your rights are when you visit our online store, make a purchase, or communicate with us.

This policy applies to our online store, accessible via our website, as well as to all associated services.

Nono by Vivi processes your data in accordance with:

to the Swiss Federal Act on Data Protection (FADP) ;
At European Union General Data Protection Regulation (GDPR) where applicable, in particular for customers residing in the European Union or the European Economic Area.

2. Data Controller

The data controller for personal data collected through our store is:

Layla Charrière / Aurélie Zuppiger
Rue des Caroubiers 20
1227 Carouge
Switzerland

Email address: contact@nonobyvivi.com

The data controller determines the purposes and means of processing the personal data collected.

3. Personal data we collect

We only collect the data necessary for the operation of our store and the processing of your orders.

Depending on your use of our services, we may collect the following categories of data:

Identification and contact details

first and last name ;
Delivery address ;
billing address ;
email address ;
number when required for processing or delivery of your order.

Order data

products ordered;
order history ;
information relating to returns, requests or exchanges;
communications exchanged with our customer service.

Payment data

Payments are processed by secure payment providers.

We do not directly store your full bank card details.

The information required for the transaction may be processed by payment providers in accordance with their own privacy policies.

Technical data

When you browse our site, certain data may be automatically collected:

IP address ;
type of device used;
browser ;
navigation data ;
cookies and similar technologies.

This data helps to ensure the operation, security and improvement of our store.

4. Origin of the data collected

We collect your data:

directly from you when you place an order, fill out a form, sign up for a newsletter or contact us;
automatically when you use our site via cookies and similar technologies;
with technical service providers necessary for the operation of our store.

5. Purposes and legal basis of processing

We use your personal data for the following purposes:

Order processing and execution

We use your data in order to:

register and process your order;
prepare the manufacturing of your product;
organize your expedition;
you information relating to your order.

This processing is necessary for the performance of the contract concluded with you.

Customer service and communication

We use your data in order to:

to answer your questions;
manage your requests;
you about your order.

This processing is based on our legitimate interest in ensuring effective customer service.

Improvements to our shop

We can use certain data in order to:

to improve our products and services;
understand the use of our site;
Optimize your user experience.

Marketing and commercial communications

We can only send you marketing communications when:

You have given your consent;
or when applicable law allows us to communicate with you in this context.

You can withdraw your consent or unsubscribe at any time by using the link provided in our communications or by contacting us.

Security and fraud prevention

We may use your data to:

to secure our shop;
detect fraudulent activities;
to protect our rights and those of our clients.

6. On-demand manufacturing and data sharing with our partners

Nono by Vivi creations are made to order.

In order to produce and ship your order, certain necessary data may be transmitted to our manufacturing and delivery partners.

Our main production partner is: Printful

The information transmitted may include, in particular:

your name;
your delivery address;
the information necessary for the manufacture and shipment of your order.

This data is used solely to process your order.

7. Data providers and recipients

We may share certain personal data with trusted service providers necessary for our business, including:

Shopify , which hosts our online store and provides the technical infrastructure;
payment providers ;
Printful , our manufacturing and shipping partner;
the carriers responsible for the delivery;
the technical service providers necessary for the operation of the site.

These partners only process the data necessary for their respective missions.

8. International Data Transfers

Some of our service providers may process your data in countries different from your country of residence.

When international data transfers take place, we ensure that they are carried out in accordance with applicable legal requirements, including through the use of appropriate safeguards where necessary.

9. Cookies

Our store uses cookies and similar technologies in order to:

to ensure the proper functioning of the site;
to remember certain preferences;
analyze the use of our store;
improve our services;
to offer , where permitted, more relevant content or advertisements.

You can manage your cookie preferences via your browser settings or the tools available on our website.

10. Data retention

We retain your personal data only for as long as necessary for the purposes for which it is collected.

Some data may be kept longer when necessary for:

to comply with our legal obligations;
to meet accounting or tax obligations;
to manage potential disputes.

We retain your personal data only for as long as necessary for the purposes for which it is processed. Order-related data may be retained for the period required by our legal obligations, including accounting and tax obligations. Data used for marketing purposes is retained until you withdraw your consent or until it is no longer needed. When data is no longer needed, it is securely deleted or anonymized.

11. Your rights regarding your personal data

Depending on your place of residence and applicable legislation, you may have the following rights:

right of access to your personal data;
right to rectification of inaccurate data;
right to erasure of your data when the conditions are met;
right to limit processing;
right to object to certain processing;
right to data portability where applicable;
right to withdraw your consent at any time when the processing is based on it.

To exercise your rights, contact us at: contact@nonobyvivi.com

We may ask you for certain information to verify your identity before processing your request.

12. Complaints

If you believe that your personal data is being processed in a non-compliant manner, you can contact us so that we can review your request.

You also have the right to lodge a complaint with the competent data protection authority in your place of residence.

In Switzerland, the competent authority is:

Federal Data Protection and Transparency Commissioner (FDPIC) .

13. Protection of children's data

Our shop is not intended for children who are under the legal age to make online purchases.

We do not knowingly collect personal data concerning children without the consent of a legal representative when required.

14. Changes to this Privacy Policy

We may modify this Privacy Policy to reflect changes in our practices, services, or applicable legal obligations.

The date of the last update will always be shown at the top of this page.

15. Contact

For any questions regarding this Privacy Policy or the use of your personal data: